IndiaCan | AAJEEVIKA / SGSY Special Project / DDU-GKY

Curriculum & Design

Trade Name		IT Skills Domain	Trade Domain	Soft Skills Domain	OJT	English Skills
Field Sales Executive	Skills Acquired at the end of the module	Operating system and Computer Program, Windows Menu,General concepts of Windows,Control Panel,Windows Accessories M S Office (Word & Excel),Internet and its uses,Settings using control panel.	Sales situations and methods, Knowledge of Product/ service, Features and benefits, Product pitching and pricing, buying and selling cycle	Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills.		Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills
	Duration (Days)	80	228	20	192	60
Sales Associates, Trainee Associate	Skills Acquired at the end of the module	Operating system and Computer Program,Windows Menu,General concepts of Windows,Control Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings using control panel.	Procedures for store opening,Importance of Customer Service to a Retail Business,Store Closing procedures,Roles & Responsibilities of a CSA,Personal qualities required of a CSA, Security checks	Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills.		Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills
	Duration (Days)	80	224	20	192	60
Domestic data entry operator	Skills Acquired at the end of the module	Operating system and Computer Program,Windows Menu,General concepts of Windows,Control Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings using control panel.	Understanding the meaning of Office Assistant,Bookkeeping & Accounting,Roles & responsibilities of an Office Assistant Auto filling & calculating data on MS Excel,Preparing Presentations,Preparation of cheques,Basic Accounting Terms,Creating tables,Record Management	Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills.		Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills
	Duration (Days)	80	224	20	192	60
Food & beverage service steward	Skills Acquired at the end of the module	Operating system and Computer Program,Windows Menu,General concepts of Windows,Control Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings using control panel.	Introduction to the hotel industry,Different type of customers,Origin & Departments of hotels,Parts of housekeeping department Importance of housekeeping department,Major Players of hotel industry,Customer Service	Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills.		Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills
	Duration (Days)	80	224	20	192	60
Customer Care Executive(Call Center)	Skills Acquired at the end of the module	Operating system and Computer Program,Windows Menu,General concepts of Windows,Control Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings using control panel.	Understand the concept of outsourcing,Skills Required to work in BPO,Soft Skills and Customer Service Skills,What is BPO its needs, requirements, expectations Roles and Responsibilities of BPO Staff,Rapport and Telephone Etiquette,Basic introduction to Inbound, Outbound and blended process,Work Profile of a Customer Service Executive ,Irate Customer Handling.	Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills.		Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills
	Duration (Days)	80	228	20	192	60
Helper Electrician-Level 1	Skills Acquired at the end of the module	Operating system and Computer Program,Windows Menu,General concepts of Windows,Control Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings using control panel.	Roles and responsibilities of electrician assistant, Basics of electricity, Tools and equipments used by the electricians, Safety at work, Basic Electrical repair procedures, Repair and Rectify faults in following appliances: Ceiling fans, table fans, mixer grinder, cooler, irons, electical kettle, geyser and assorted household appliances	Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills.		Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills
	Duration (Days)	80	232	20	192	60
Automotive Service Technician	Skills Acquired at the end of the module	Operating system and Computer Program,Windows Menu,General concepts of Windows,Control Panel,Windows Accessories,M S Office (Word & Excel) Internet and its uses,Settings using control panel.	Introduction to automobile design, Basics of engine, Service and Maintenance, Identification of tools, Dismantle, clean, inspect, check, repair, replace and assemble carborator/ clutch, gear box, meter, battery, engine etc., Safety measures	Introducing Yourself, Your Family and Others,Permission,Interrupting Politely in a Conversation,Greeting Others ,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills.		Introducing Yourself, Your Family and Others,Permission, Interrupting Politely in a Conversation, Greeting Others,Apologizing,Asking for Information,Starting a Conversation,Requests,Telephoning Skills
	Duration (Days)	80	230	20	192	60